VoIP Service for Automotive

Improve Customer Relationships

As an auto dealer, you know that the keys to establishing a lasting client relationship are communication and trust. You work hard to help your customers find the right vehicle for their needs and provide them with outstanding customer service. Satisfied customers are more likely to return, and that’s where car dealerships make most of their revenue.

1Voice’s Standard and Professional plans are the ideal VoIP phone service for car dealerships and other businesses in the automotive and transportation industries. Some other automotive businesses that partner with 1Voice are emergency vehicle services, leasing agencies, transportation companies such as taxi, Access-A-Ride, and trucking companies.

Eliminate Communication Gaps Between Departments

Sometimes even the best-run dealerships experience miscommunication. An automotive industry phone system allows for hassle-free exchange of information between the sales, parts, service, and finance departments.

Any employee can help a customer reach their desired destination with VoIP solutions such as conference calling, 3 way calling, music on hold, and call forwarding. No more illegible handwritten messages scribbled onto scraps of paper, no more forgetting to pass along important information, and no more lost revenue due to lapses in communication between departments.

1Voice’s Standard and Professional plans offer more advanced solutions to improve your internal and external communications. These include Central Phone Book, so that all users can quickly access numbers for customers and frequent contacts, queues that make sure all callers reach the correct extension without delay, and Team Chat for your employees to efficiently share information.

Turn Calls into Sales

Potential customers are much more likely to choose your company if their first interaction with your staff is a positive experience.

Installing a VoIP phone system is a big step toward making sure this vital first impression is a good one. Customers whose calls are answered promptly by an available person in the correct department are well on their way toward becoming loyal lifelong clients.

Never let an inquiry go unfulfilled again. Call disposition data and call recording gives you the knowledge you need to make effective follow up calls that result in sales. 1Voice’s Business phone features like Follow Me, Group Hunt, and Hot Desking ensure an incoming call is picked up in a timely manner and that the client’s account information is readily available.

Improve Training and Reduce Turnover

With Call Recording, Call Monitoring, and other useful training aids, your employees will be sure to receive top notch training specific to their required areas of improvement. Make top performers of each and every team member and watch your business’s revenue and customer retention rapidly improve.

Free Your Team Members From Their Desks

With the mobile app included in the Standard and Professional plans, your sales team can spend more time helping customers out on the lot without having to worry about missing important phone calls.

All of your employees can be reachable no matter where they are in the dealership with this efficiency maximizing phone service feature. The Team Chat function keeps your employees connected while working together as a unit.