A hosted PBX works much in the same way an on premise PBX solution would, but with the gritty work handled behind the scenes, all within the provider’s data centers. The entire phone system is operated and maintained by the provider, who generally provides multiple data centers to ensure redundancy – if one center goes down, your calls will simply be routed out of another data center so you never miss a beat.
These providers have a team of IT professionals and engineers working around the clock to ensure your system is up and running and its highest potential in terms of efficiency, call quality and security. As a subscriber of the service, users don’t have to mess with any configuration and hardware installations on their end, simply log into an online Account Management portal with your provided information, and you’re all ready to hook up desk phones or even make calls directly from the web.
Between the initial setup, and ongoing maintenance and upgrade costs, a hosted PBX removes most of the extra fees associated with establishing and running your own phone system on premise.
As the initial setup is handled by the service provider, there won’t be many headaches on your end to get your system running. Adding lines or changing features is as simple as logging into the online account management portal and ticking different boxes.
Hosted PBX providers have access to an unlimited amount of local numbers so customers don’t have to dial out to a big, faceless cooperate 800 number.
With desktop soft phone applications and even mobile phone applications, your workers can access your phone system from anywhere. No longer are you tied down to just your desk phone, as you can also set one number to ring every device.
Since your system isn’t limited by what hardware you have on presence, you can scale your system either up or down at the flick of a switch to best fit your needs.
Ensure your business projects the professional image you deserve with a robust phone system that will never fail. Combined with features normally reserved for large Enterprise systems, like an auto-attendant and call routing, a hosted PBX will transfer your business’ image.