What Exactly is Hosted PBX?
As the years go by, we get ever more technology options. Thirty years ago, most people still relied on traditional land phone lines. These days, there’s cell phones, satellites, VoIP, WebRTC, and more. One increasingly popular option is a Hosted Private Branch Exchange. This system operates similarly to a traditional Private Branch Exchange but is hosted entirely by a third party on the Internet.
Any Private Branch Exchange (traditional, hosted, or otherwise) allows users within an organization to make internal calls without restriction, while sharing a limited number of external lines.
In practice, this helps keeps costs low but ensures that everyone can access a phone quickly and easily. Many employees don’t need to regularly make external calls so they don’t need a dedicated external line. Instead, they can share external lines. All of the above is well and good but what does a hosted PBX really mean for companies and organizations? Let’s take a look at some of the many benefits of these systems.
Keep Costs Low A hosted PBX is a low cost system. Generally, your company won’t need to install any expensive hardware. Any company could integrate a hosted PBX system quickly and easily. The lack of hardware also keeps long-term maintenance costs low. Many companies are paying to maintain expensive legacy systems but there’s no need to waste your hard earned revenues on such outdated solutions. Outsource Maintenance Legacy systems and some other communication systems require a lot of maintenance. This means paying for expensive IT staff to maintain your system. And if you fail to properly maintain your system, it could break down, hampering communication and requiring expensive repairs or upgrades.
With a hosted PBX, the entire system is maintained by a third-party, off site. This means maintenance headaches aren’t your headaches. And since hosted PBX solution providers specialize in this technology, you can be confident they’re on top of their game, assuming you select a reliable provider, of course.
Build a System to Your Exact Needs Whether you’re a small company with a dozen employees or a massive company with a hundred thousand employees, a hosted PBX can meet your internal and external communication needs. What’s more, as your company grows, you can quickly and easily scale your hosted PBX system. If you’re running on a legacy system or another system that requires a lot of hardware, a growing staff often means increased expenditures and expensive upgrades.
Reliable and Dependable Reliability is vital for any communication system. If you’re suffering a lot of downtime, this will kill communication and could have a detrimental impact on productivity, sales, and more. Projects might not be completed on time, you could miss connections with potential customers, and managers will struggle to maintain oversight, among other things.
Ride Out the Storm Many legacy systems are quickly knocked offline by bad weather and other disasters. However, top-notch hosted PBX systems are hardened against such events. While a disaster might still knock your system out, it’s far more rare with hosted PBX solutions. And should the system be taken offline, it can often be restored quickly. This way, storms and other disasters won’t have a major impact on your communications.
For Most Companies, Hosted PBX is the Way to Go So what’s the take away from all this? For most organizations big and small, a hosted PBX is the perfect communication system. Affordable, reliable, and easy-to-use, a hosted PBX system could boost productivity and ensure consistent communication. Whether you’re a new company, or an established one looking to replace a legacy system, a hosted PBX is the perfect solution.