How Having a Toll-Free Number is Good For Your Business
If you’ve ever called a major company or organization to put in a customer service request or place an order, you probably dialed a “toll-free” number. This means you weren’t charged for the call and instead the company picked up the tab.
Although just about everyone is familiar with toll-free numbers, many underestimate just how important they are. Toll-free numbers make customer service easier to provide, encourage communication, and support sales. Let’s take a look at how exactly toll-free numbers help your business.
Increase Customer Satisfaction If a customer has an issue with something they purchased, they can often contact the company that produced their purchase directly. This means problems can be solved quickly and without hassle. If you’re having trouble with your computer or have a question about an up-coming flight, it’s best to talk directly with a company representative. Most customer service issues are resolved when dialing a toll-free number.
The quicker you can resolve an issue or help a customer with a question, the less likely they are to get upset. By ensuring easy, free communication you can nip problems in the bud. And every time you answer a question, you’re making your product easier to use. Long story short, by making it easier to get in touch, companies can improve customer satisfaction.
Toll-Free Numbers Look Legit When a customer makes a purchase, they often have to overcome certain reservations. Often, the customer wonders whether the company is professional and if they can deliver on their promise. The more legitimate you look, the better.
If you’re a small marketing company and only have a local phone number, customers might wonder if you’re the real deal. After all, essentially every major company has toll free numbers. Why don’t you? Could it be because you’re simply not a professional company? And if you’re not, can you actually deliver on your promises?
A toll-free number makes you look more professional and legitimate. This, in turn, will help you land sales.
Take Your Number With You Back when landlines were the primary phone lines, your numbers were closely tied to your physical location. If you owned a company, used local numbers, and then decided to move to another state, you’d have to get all-new phone numbers. With a toll free number, you can usually take the number with you, no matter where you move.
Of course, these days you can take your cell phone and use domestic numbers everywhere. However, it might look strange if your company is based in Florida but the phone number is from Idaho, and again people might question your company’s legitimacy. With a toll-free number, you’ll look legitimate no matter where you move.
Toll Free Numbers Are Often Easier to Remember It can be hard to remember a nine-digit number. However, toll free numbers are often easier to remember. You can even arrange them to spell out words, which makes for a memorable customer experience.
So Why Wait? Every company, big or small, should have a toll free number. This is especially true if you work with end consumers, but even B2B companies can tap into the above benefits with a toll-free number. So what are you waiting for? Get in touch and let’s get a toll-free number set up!